It is the Users responsibility to ensure your Account has the required funds or free passage balance available to operate the Toll barrier. 4. Who can use a Trio Ticket and when4.1 Trio Tickets are sold in paper format. We may not agree to this and in most cases we are unable to transfer or assign the Fast Tag to another person or third party. 14. You will then be able to register your MetroCard and buy Adult Solo tickets online. Any use of the Solo Ticket by anyone other than the Ticketholder shall constitute a misuse of the Solo Ticket and is subject to any sanctions referred to in clause 8 below. Your ticket will be checked and the refund calculated. Adult/Young Person Solo or Merseyrail-Only Railpass tickets are available online, Saveaway tickets are available from PayPoint retailers, Merseytravel Centres or rail stations. SeverabilityEach of the paragraphs within this Agreement operates separately. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and8.3.3 the Trio Ticket is surrendered to us with the request for a refund. By purchasing and using a Solo Ticket you accept these Terms. 4. Who can use a Saveaway Ticket and when4.1 Saveaway Adult Tickets are for persons aged 19 or over and may be purchased in paper format or added straight to your Merseytravel Smartcard. We can prevent your lost card from being used and send you a replacement if necessary. 3. 1.6 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Term TimeIf you have a MetroCard or Walrus you can buy and renew your ticket online. How do I buy my first Smart Solo Term Time Ticket? One DayUse it anytime on the day that you buy it. (d) In the event a payment is unsuccessful, your Account will not be topped up which may result in your Account having insufficient funds. We will refund the unused part of a Solo 4-weekly, term time or annual ticket in line with our refund policy. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and. You can combine different types of season tickets for journeys through different areas or zones. Merseytravel have a formal appeal process details of which can be found on our website using the following link;https://www.merseytravel.gov.uk/tunnels/Pages/Concessions.aspx. What if I lose my smart Solo Term Time Ticket or it is stolen? Each of the paragraphs within this agreement operates separately. 5.5 All travel you make using a My Ticket is subject to the bye-laws, regulations and individual conditions of each bus operator. Merseytravel's Obligations(a) Merseytravel will create an Account and issue the Fast Tag within 30 days of accepting your Application. (c) Merseytravel is responsible for making good any damage to your property caused by us under this Agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel.17. 5. If your card has been damaged, a replacement fee may be applied. 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the service as detailed within the Consumer Rights Act 2015. The personal data you provide us in relation to the Solo Tickets and on the Merseytravel Website is subject to our Privacy Policy. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. 10.6 Refunds for partially used Solo Tickets are calculated on a pro rata basis, taking in to account the amount of the Solo Ticket used. Find your ticket when you answer a few questions about you and your journey, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. 10.4 Trio Adult and Young Person Term Time Tickets may be renewed before the start of term time. (h if you lose your fast tag or it is stolen you may report this online via the Mersey Tunnels website or by phoning 0151 330 1004 or email tag@merseytravel.gov.uk. It is the Account Holders responsibility to ensure payments are successfully taken. Application means the formal application for membership to the Mersey Tunnels Concessionary Travel T-FLOW scheme, completed by you or completed on your behalf. 6.1 Prior to purchasing a Solo Ticket on a Smartcard, you must have obtained your Merseytravel Smartcard or Apprentice Travelcard (as applicable). 4.2.3 an academic term (Solo Young Persons Term Time Ticket) which can be added straight to your Merseytravel Smartcard and will be valid Monday to Friday during that term, including any half term. If you are unable to apply online, you can of course visit a. across the region and buy it over the counter. 6.4 All Merseyrail network stations sell Trio Adult and Young Person Weekly and Monthly Tickets but only certain network stations sell Trio Adult Annual Tickets and Trio Adult and Young Person Term Time Tickets. All stations sell weekly and monthly tickets, but only some sell annual and term time tickets. Nothing in these Terms will affect these legal rights. Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or credit card. (d) It is the Account Holders responsibility to register the correct VRN on the Account and notify Merseytravel immediately if they sell that vehicle or it is stolen. If you find that your journey will take you outside your chosen tickets zone or area, simply pay the normal fare for the extra part of your journey before the journey begins. I dont currently have a MetroCard - how do I get one? Introducing Merseytravel's Tickets for Adults Merseytravel offers a range of tickets for buses, trains and Mersey Ferries in Merseyside. The ticket must be used on the day you buy it or next day you must specify the day you want to travel. (Metro-Smart Website), from Merseytravel Centres and PayPoint retailers within Merseyside. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is viaourwebsite. Liverpool City Region and Metro Mayor. If we are unable to accept your Application, we will inform you of this in writing. You can purchase your Trio ticket from a wide range of retail outlets including any staffed Merseyrail booking office. If the ticket is not suitable for your travelneedsplease visit the. My ticket is not scanning on the bus what should I do? Personal accounts are restricted to a maximum of 4 Users. From any Merseytravel Centre or any staffed Merseyrail network station within Merseyside*. 5. (d) Merseytravel accepts no liability for business losses. 10.7 All monies refunded to you shall beeffectedby way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Solo Ticket. By purchasing and using a Saveaway Ticket you accept these Terms. Solo tickets are valid on any bus service across Merseyside. My Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. Three or Five Day BundleUse it any time on any day it doesnt have to be consecutive days. This agreement is between you and Merseytravel. (b) Merseytravel may at any time make more significant changes to the Fast Tag, Account, Toll Barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund from your Account (if applicable). Nothing in these terms will affect those legal rights. I have looked at the Term Time Ticket and the dates dont meet my needs - what should I do? The Apprentice Travelcard for 19 - 24 year olds The Apprentice Travelcard means young people enrolled in apprenticeships can get half price on train travel across Merseyside when buying weekly and monthly Railpass tickets. (b) There may be occasions that we have to suspend your Account or Fast Tag to:(i) deal with technical problems or make minor technical changes; (ii) update the product to reflect changes in relevant laws and regulatory requirements(iii) comply with any legal requirements placed upon Merseytravel. Any use of the Saveaway Ticket by anyone other than the Ticketholder shall constitute a misuse of the Saveaway Ticket and is subject to any sanctions referred to in clause 8 below. . Please keep your receipt to hand as proof of purchase. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and 8.4.3 a valid receipt is submitted to us with the request for a refund. Term TimeMonday to Friday during term time only, including half term. Severability 13.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. Law(a) This Agreement shall be governed by English Law and you can bring proceedings in respect of this Agreement in the Courts of England breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015. Acceptance of your proof of age is at the sole discretion of us, the retailer or the transport operator. You have the legal right to end the contract immediately as above, the contract will not end until 28 days after the day which you contact us requesting to leave the T-FLOW scheme. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. This agreement is between you and Merseytravel. Merseytravel tickets such as the Solo, Saveaway and the Trio are accepted on all buses, you can buy them from Merseytravel Centres, also you can buy Saveaways and Solos from PayPoint Stores. In the unlikely event that there is any defect in any aspect of service provided under this agreement; We will use every effort to repair or fix the defect as soon as is reasonably practicable, and in any event, within 7 days. RECOMMENDATIONS It is recommended that the Merseytravel Committee approve: (a) the introduction of a single area of geographic validity across Merseyside for all existing and new Solo season ticket types; We are unable to transfer or assign the concession Account to another person or third party. 13.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. 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