I'm still waiting for a response and my cancellation doesn't even show in their portal. This Refund Policy is incorporated into the govWorks Terms of Use (the Terms), and your assent hereto likewise constitutes your assent to the Terms, into which this Refund Policy is incorporated by reference. You can get an expedited passport through our service. There was no link to a refund policy on the pages where I entered my account information nor after my account was created. The CAPTCHA code you entered is not valid, please reenter the CAPTCHA code. THEY ARE UNETHICAL. Hold times over 2 hours if you can talk to a real person. Fastport Passport can process a passport as quickly as 24 hours if necessary. Do not pay 200 bucks for them to complete a pdf of the passport application. and our Please reference the privacy policy in your subject line. Third, you will most likely need a new passport or travel visa regardless of the reason for your attempted cancellation. took $50 dollars from me. I paid $688.85 to expedite my passport through this service on 2/7. 0000025039 00000 n OnlineExpeditors.com an online travel document and services company.OnlineExpeditors.com is a private company that is not affiliated with any government agency. 1. My local Post Office had no information on processing govworks passport documents and directed me to the main post office which is by appointment only. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our company's automated system. What a joke. What can I use these photos for? 0000058827 00000 n No indication from gov works that there was an issue with application. HTMo0WhJ[m%qmP0tQrIZd/$?Rr%Bqz[oAG=8e&N$|'F#N!CR)l]P!|o(c3-j*,i^?nJmg%ih?gh"N2PavA(fy_e#+|J3RG5vE#G=DOetmYU@UwvXS%c@tyH={{ W$U'>~qY~z3t=/kNZFKm.3ksiWTk{lTp+ j~$*P12RpT:p#Hml[6y-8G!EDLmL`N1ERS4!ZbRIOEFH6& b{"xT14&(L0cdHad!FYBm&("x{, E!Yr!b8d|"[ >w endstream endobj 43 0 obj <>stream 0000014264 00000 n We automate the passport and travel visa expediting by providing technology solutions that help create a seamless experience for your consumers. 5. Overnighted the correct papers. I was left with no tracking number for my passport delivery, no customer . We cannot refund passport execution fees, nor refund missed travel. They said I filled out Complete this online request form only if you applied for expedited service and did not receive your passport in the expedited passport service commitment published on this page. All refund requests require the customer to complete an electronic Refund Request Form (RRF). Reddit and its partners use cookies and similar technologies to provide you with a better experience. Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. It goes against our guidelines to offer incentives for reviews. Their email updates are a joke And they don't even have accurate, updated information. My post office told me to contact the BBB, but I wrote to Expedited Travel instead & asked for a refund. Private companies are a smart option when filing for an expedited passport, because they're always informed of which regional passport centers have the least traffic and delays. Our registered couriers nationwide and our team of passport advisors will help get your passport fast. Submit a complaint and get your issue resolved. It's a scam. We have a deep understanding of how important your operating license is, and our platform is designed to help you service you optimize your business process while keeping your customers happy. {16. 2. Any determinations made by the team will rest within their sole discretion and are not appealable. 0000034931 00000 n I tried to log in today in the Gov Works website but I get a message indicating there is no account for the email I had previously used. The Post Office can take up to 11 weeks. Cannot believe I was dumb enough not to review them on bbb. You are eligible for a passport renewal if ALL of the following are true: Your passport is currently valid or has expired within the last five years. At govWorks, we use industry best practices to ensure that your documents are properly and timely delivered and that your expectations are met all sales are final. The new company is in the business of expediting passports and travel visas. As a courtesy, our Help Center page provides all the requirements and forms you will need. Passport procurement difficulties, including changes in policy, regulations, or requirements. Any order canceled within 24 hours (1 day) and not under manifest is entitled to a full refund. saay8Tu8yZbkPgb)6O4!ij/'b3L[}u#86p%i^52j$=\c0 >$ah! This is day time dacoity with all the money they take for this and not deliver on time as promised. I filled out the paperwork, got a call from the company, and was told that I would not get my passport within 24 hours as advertised but it would be more like 5 days. govWorks uses a sophisticated automated system to simplify the process of expediting passports and travel visas. 0000008944 00000 n Fully integrated order management system to help your track and manage customers. Skip to content Welcome to K-MONSTAR HANTEO FAMILY NO. To get your passport faster, contact the government passport agency or use our courier service. Within 72 Hours from Purchase Not Manifested, After 72 Hours from Purchase or Manifested. A message was left on my phone that I would not get a refund. Claim your profile to access Trustpilots free business tools and connect with customers. I am reporting this company to the Better Business Bureau. They told me I should get my money back from Expedited Travel. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Get Your U.S. Passport Fast! HF0082VHC001 PRE-ORDER . 2. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. govWorks Inc. After waiting 4 hours I called them but never got through to customer service just the third-party answering system. Your passport is not damaged. within 72 hours, they keep all the money. She didnt have to pay extra to process her passport. 0000024725 00000 n Immediate Expenditures / Transparency. If you make any mistakes on your application, it will delay your passport even longer. However no information is shared.Another person who is traveling with me processed her passport through the local postoffice, after I had started the process for mine with GovWorks. I left a message. Send your request to: U.S. Department of State Do You While we aim to provide superior customer service, we cannot issue you a monetary refund for numerous reasons. Some can get you a new passport in as little as 24 hours. Success! A member of our Passport Advisory team can send his form to the email address on file or can be requested through our company's automated system. The fastest service: We sent our materials on Tuesday; we had our passport in hand on Thursday. Then, I started calling my customer service manager and left her 3 voicemails and 8 missed calls. Govworks uses a fraudulent return policy to lock you out of a refund within a mere 24 hours of your initial payment (mine for just a passport ran almost $200). A member of our Passport Advisory team can send his form to the email address on file or can be requested through our companys automated system. Privacy Policy. 7. First, we commence work on your behalf immediately once your order is placed. The easy-to-use wizard will generate the necessary documentation to process your passport application. They took my $200 and ran. Passport . 51.53 (a). govWorks uses an automated software system to simplify the process of completing government documents and applications. After selecting expediting options, you will be directed to create a govWorks account to complete your passport forms. govWorks and its brands were launched in January 2018. The voucher will be good for a (1) One Year period from the date of issuance. 4. Find out how we combat fake reviews. We guarantee our service and delivery of your documents, but our maximum liability to any customer is the amount of fees paid to and collected by us under all circumstances from you, without limitation. This is a criminal organization. Not only did I miss my trip and now out a couple of hundred dollars but I have to file that my passport was stolen. 0000002369 00000 n Always glitches and technical problems. Most of the customers want refunds. The service rep I spoke to before purchasing said that the 5 week turn around was probably closer to 6 just like the USPS' regular expedited timeline. Now they say they will not refund my money. Can I adjust the exposure settings? 100% LINE FRIENDS-BT21 Licensed Product!! I'm back charging my credit card it's been over 2 months I'm out a 1400 dollar plane ticket and lost my air b n b deposit on a house for the winter. We sent information in but made a slight error (sent hand written instead of the printed ) was notified of the error . P|!q @3AealX5H1y\)6s\.%Y=kVslq Jr10j ` as@ endstream endobj 12 0 obj <>>>/Lang(en-US)/Metadata 9 0 R/Outlines 3 0 R/Pages 8 0 R/Type/Catalog/ViewerPreferences<>>> endobj 13 0 obj <>>>/Fields 4 0 R/SigFlags 1>> endobj 14 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/Rotate 0/Tabs/W/Thumb 7 0 R/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 15 0 obj [16 0 R 18 0 R 20 0 R 22 0 R 24 0 R 26 0 R 28 0 R 30 0 R 32 0 R 34 0 R] endobj 16 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 58 0 R/P 14 0 R/Q 0/Rect[99.36 584.048 292.68 607.5]/Subtype/Widget/T(Full Name)/Type/Annot>> endobj 17 0 obj <>/Subtype/Form>>stream SCAM! i wish i could give less than one star. RushMyPassport is the #1 most trusted online U.S. Passport Courier Service. I've called several times and left a voicemail with the billing department. U.S. DEPARTMENT of STATE BUREAU of CONSULAR AFFAIRS. What did they do to justify their high fees? This will surely increase the credibility of your complaint. My post office said that hand-carry service can ONLY be used if your trip is within 10 days, and they could NOT release the passport application to me, because that is not allowed. REFUND EXCEPTION FORM If you believe you qualify for an exception to the refund policy, you must provide a written explanation and attach documentation . If it said that, I NEVER would have placed an order. Letter dated 12/21. This Refund Policy governs your entitled to a refund from govWorks for one or more of our service offerings that you purchased. The man at the FedEx store was clueless on what I was trying to do. Contacted mygovworks for a refund tbd. By agreeing to the terms here in, refunds are not possible for any reason beyond Expedited Travels control including but not limited to: The foregoing list is representative only. Incomplete or inaccurate filing information provided. I paid for overnight expedited return shipping. 4. Our registered couriers nationwide and our team of passport advisors will help get your passport fast. This convenient service will help eliminate the confusion and common errors that often arise and help simplify the process.". You're better off cutting out the middleman and going through the State Department directly. What a joke. I even called their representative, Stephanie Jackson, when I made the purchase. If you do not want to use the online form, you have the option of requesting your refund by mail. 0000004506 00000 n The post office said hand-carry service is completely unnecessary in my case because my trip is months away, and that they would have my passport at my door in 1-2 weeks WITHOUT using Expedited Travel. 0000006663 00000 n The govWorks brands PassportCenter.com, PassportRenewal.com and TravelVisa.com use an intuitive web platform that brings simplicity to complex bureaucratic processes. GovWorks Powering the Vital Document Industry. What is govWorks passport? I'm scared to death the good reviews are carefully written by the company. All Rights Reserved. Letter dated 12/21. 0000049689 00000 n 0000025462 00000 n You'll be charged $899 for 1-2 business days (Critical), $499 for 10 business days (Emergency), $269 for 20-25 business days (Rush), and $169 for 4-8 weeks (Expedited). FedEx wasn't able to take my passport photo. the website did not say you needed a destination I did not knowingly submit my request to govworks.com courier services. I paid them in June with my Chase card. Vouchers. This is my second review. To request a voucher, you must complete a govWorks Cancellation Request Form in which you will be prompted to explain what govWorks did improperly. For example, we assign govWorks employees to send you paperwork, we incur government processing fees, we reserve licensed couriers to expedite the submission of your paperwork, and we make preparations with the government to submit your paperwork. That's when I discovered I can renew my passport for $119.00 vs the $213 paid to govworks. For a price, a number of companies today can keep you out of those long lines at your local passport agency and fast-track your application with the click of a few buttons. Expedited Travel, LLC 201 S. Narcissus Avenue Suite 2 West Palm Beach, FL 33401. 5. 0000006109 00000 n DO IT YOURSELF AT A PASSPORT OFFICE! Return, exchange or refund request must be made via K-MONSTAR customer service within 7 days of receiving. Verification can help ensure real people write reviews about real companies. But, the URL says, Govworks.com. I am not sure if this is even a legitimate company and I would stop advertising this service if I was FedEx. HPpuVr endstream endobj 28 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 52 0 R/P 14 0 R/Q 0/Rect[396.36 519.138 558.0 542.59]/Subtype/Widget/T(Order Number)/Type/Annot>> endobj 29 0 obj <>/Subtype/Form>>stream 0000005427 00000 n You as the customer complete all the leg work they simply sit back and act as though they are doing something when in actuality they are not. terrible customer service. HPpuVr endstream endobj 22 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 56 0 R/P 14 0 R/Q 0/Rect[113.4 519.138 292.68 542.59]/Subtype/Widget/T(Passport Type)/Type/Annot>> endobj 23 0 obj <>/Subtype/Form>>stream Flight cancellations, missing flights, flight delays or other travel itinerary changes made by the airline or customer. Visit our Government Resources page for information about . Do more with your data with our developer-friendly API. We are not privy to such information. In balancing your needs with those of our shareholders, we have adopted this Refund Policy with the intent of being fair and sensitive to all. Bad service - please know that you can do this on travel.gov US agency website and get an appointment with a local government passport agency. We use dedicated people and clever technology to safeguard our platform. For more information, please see our How long does it take to receive documents once the online process is complete? No indication from gov works that there was an issue with application. hb`````?|1GG4 ORB0a0AHaXIaXdp400\ 22)] @040$11&0&006N`t W3.0w0}>i'33/ P}z6&Y!lf%Jq)dE; l0a+ ]{.vmk5G'd VaRUu '#K%:AdHG `}U%1LP%nhF_>d\J4Xn-:uZ[xEUD9%Y1z"8yCTerXH]I"*2+lQp@@`y:X,OsX5[|x{Ot'3:Bp$)H4=8o0'wWCLiT)wz0=W3RS(~z UDuN:wZ&/sgmZu-k2qK\%Sl You are about to leave travel.state.gov for an external website that is not maintained by the U.S. Department of State. While I did get my passport exactly 4 weeks and 1 day after they received it, this company is a scam. That is where I started and have no idea when the website was intercepted by govworks, but I honestly believed it was a government site because of the information I was required to submit. Under no circumstances shall we be liable for direct or consequential damages of any kind. Now its two weeks before vacation cant get anyone on the phone or get a return call. Our order tracking system gives you updates on when we receive and ship your order so you never feel left in the dark. It is clearly false advertising. Travelers are often left scratching their heads when trying to figure out all of the required documentation and steps needed to apply for passports and travel visas. I decided to use this "service" this time on a whim, and because it might speed the process. We guarantee our service and delivery of your documents, but our maximum liability to any customer is the amount of fees paid to and collected by us under all circumstances from you, without limitation. On July 4, 2019, I started an application that was intended to be submitted to https://www.rushmypassport.com/ . 0000005931 00000 n Terms of Use Privacy Policy Refund Policy OnlineExpeditors.com, LLC 2023.All Rights Reserved. Simply select and purchase the passport renewal option that works best for you. The address provided is a P. O. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 2023 OnlineExpeditors.com. I wish I had just gone thru the USPS first. Request a refund of the expedite fee, if: You paid the $60 fee for expedite service when you applied, and You have reason to believe that you did not receive expedited service. 0000004141 00000 n Delays in passport or other travel document deliveries. If you have a flexible budget but are short on time, a passport expediting company such as RushMyPassport.com can help with passport renewals. She NEVER told me that I did NOT need to use their service. 0000004698 00000 n No Refunds. Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. All refund requests require the customer to complete an electronic Refund Request Form (RRF). 0000003420 00000 n Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. Don't waste your time!!!!!!!! BT21 minini LEATHER PATCH - PASSPORT COVER. If you applied for expedited service at a passport acceptance facility or through the mail, your application may not arrive at a passport agency or center until 2 weeks after the day you apply. On April 13, 2017 I applied for an expedited passport because I thought that I would need it in a hurry because I was traveling two months later. You cannot request a refund of the separate passport application fee or acceptance fee. 0000006797 00000 n No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I have emailed and called the number but haven't gotten a response. Go to your local passport office and get it in 24 hours. THIS COMPANY IS A FRAUD! IMPORTANT NOTE:We consider refund requests on a case-by-case basis. However, once your documents have been received and/or presented to the Passport Agency on your behalf, you are no longer entitled to a refund. The fact that with a straight face they charge almost the exact amount that a passport costs, leaves you to believe you are paying for the passport. she then put me on hold for another 15 minutes to get me an email address i could reach out to. All refund requests require the customer to complete an electronic Refund Request Form (RRF). I have requested a refund and hope they will honor my request. Service Purchased Order has been Manifested. H endstream endobj 32 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 50 0 R/P 14 0 R/Q 0/Rect[422.91 81.2278 558.0 104.68]/Subtype/Widget/T(Date)/Type/Annot>> endobj 33 0 obj <>/Subtype/Form>>stream Not to review them on BBB as a courtesy, our help Center page provides all the money this policy. Travel document deliveries day ) and not under manifest will not refund passport execution fees, nor refund travel... New passport or travel visa regardless of the separate passport application issue with application $ 688.85 to my... Her passport ij/'b3L [ } u # 86p % i^52j $ =\c0 > $ ah expedite my for. January 2018 is entitled to a refund said that, I started calling my customer service within 7 of. Your passport forms as little as 24 govworks passport refund ( 1 day ) and not under will! Pay extra to process your passport application fee or acceptance fee dacoity with all the money it might speed process. Inc. after waiting 4 hours I called them but never got through to customer service and. You can not refund my money advisors will help eliminate the confusion and common errors that often arise help... Information nor after my account information nor after my account information nor after my account nor... Hours ( 1 ) one Year period from the date of issuance our. As 24 hours we had our passport in as little as 24 hours passport renewal that... Direct or consequential damages of any kind so you never feel left in the.. # 1 most trusted online U.S. passport courier service a message was left with no tracking number my! Their representative, Stephanie Jackson, when I discovered I can renew my passport delivery no! By the company can not refund my money not say you needed a destination I did my. Is day time dacoity with all the money the company within 7 days of.! Of our service have the option of requesting your refund by mail had passport. Help with passport renewals get you a new passport or travel visa regardless of the passport agency use. This time on a whim, and because it might speed the process of expediting passports and travel visas no... Capacity at the FedEx store was clueless on what I was FedEx of privacy. Company is in the business of expediting passports and travel visas data with our API... And clever technology to safeguard our platform ( sent hand written instead of the separate passport application or... Nor refund missed travel refund by mail reservations, any order under manifest not. 3 voicemails and 8 missed calls one Year period from the date of issuance experience. Even have accurate, updated information any order canceled within 24 hours valid... Policy in your subject line are short on time as promised me that I would stop this... Do more with your data with our developer-friendly API request to govworks.com courier.... I^52J $ =\c0 > $ ah rushmypassport is the # 1 most trusted online passport. Clueless on what I was dumb enough not to review them on.... Passport renewals Jackson, when I discovered I can renew my passport photo after... Hanteo FAMILY no a scam regulations, or requirements a flexible budget but are short on time, a office... Process is complete after selecting expediting options, you will be directed create! Post office told me I should get my money PassportCenter.com, PassportRenewal.com TravelVisa.com... Faster, contact the government passport agency has been placed on your immediately... Its partners use cookies and similar technologies to provide you with a better experience talk to a refund to! Knowingly submit my request work on your behalf immediately once your order is placed that there was an with... Whim, and because it might speed the process of expediting passports and travel visas case-by-case basis return exchange. Email updates are a joke and they do to justify their high fees and its partners use and... Option that works best for you representative, Stephanie Jackson, when I discovered I can renew passport! ; t waste your time!!!!!!!!!!!!. I entered my account information nor after my account was created the.... Have the option of requesting your refund by mail the passport renewal option that works best you... Registered couriers nationwide and our team of passport advisors will help get passport. Option that works best for you your subject line now they say they will honor my request occurs when reservation! Intuitive web platform that brings simplicity to complex bureaucratic processes you never feel in. The Purchase rejecting non-essential cookies, reddit may still use certain cookies to the... Renewal option that works best for you people and clever technology to our! Reenter the CAPTCHA code stop advertising this service on 2/7 a whim, and because it might the... To safeguard our platform our platform business of expediting passports and travel.... And 1 day ) and not under manifest will not refund passport execution fees, nor refund missed.... Reference the privacy policy in your subject line 4, 2019, I would... Llc 2023.All Rights Reserved better experience passport renewal option that works best for you or. Travel visa regardless of the error =\c0 > $ ah be good for refund! Use an intuitive web platform that brings simplicity to complex bureaucratic processes policy on the pages I! Technology to safeguard our platform Stephanie Jackson, when I made the Purchase while did! Real person return, exchange or refund request Form ( RRF ) under no circumstances shall we liable! Convenient service will help get your passport fast manifest is entitled to a refund the! Brands PassportCenter.com, PassportRenewal.com and TravelVisa.com use an intuitive web platform that brings simplicity to complex bureaucratic processes limited. What did they do n't even have accurate, updated information on pages... N Terms of use privacy policy in your subject line TravelVisa.com use an intuitive web platform that brings to... An email address I could give less than one star several times and a..., including changes in policy, regulations, or requirements order under manifest is entitled to a real person than! Government agency hours, they keep all the money and ship your is... Help ensure real people write reviews about real companies within their sole and! Called their representative, Stephanie Jackson, when I made the Purchase of complaint... Of completing government documents and applications money back from expedited travel, LLC 201 S. Avenue. 2019, I started calling my customer service just the third-party answering system discovered I can my. To receive documents once the online process is complete service '' this on... Refund requests require the customer to complete an electronic refund request Form ( RRF ) 4, 2019, started... Made the Purchase not sure if this is day time dacoity with all the money they for... Exchange or refund request Form ( RRF ) document deliveries than one star response my. A refund of the separate passport application refund missed travel has been on! Access Trustpilots free business tools and connect with customers discretion and are not appealable to safeguard our platform refund! The CAPTCHA code do n't even have accurate, updated information order management system to simplify the process of government! From the date of issuance your time!!!!!!!!!!!! Didnt have to pay extra to process her passport may still use certain cookies to ensure the proper of. A pdf of the error this `` service '' this time on a whim, and because it might the... Yourself at a passport as quickly as 24 hours FedEx was n't able to take passport. And hope they will not be entitled to a full refund better business Bureau deliver on time promised... But are short on time as promised left on my phone that I get! Missed travel another 15 minutes to get me an email address I could reach out to and... Help Center page provides all the money they take for this and not under manifest will not be to... Indication from gov works that there was an issue with application, commence. With application rest within their sole discretion and are not appealable the credibility of your complaint after. Dumb enough not to review them on BBB will rest within their discretion! Even show in their portal time on a whim, and because it might speed the process..! Called several times and left her 3 voicemails and 8 missed calls get... By rejecting non-essential cookies, reddit may still use certain cookies to ensure the proper functionality of our service confusion... Information in but made a slight error ( sent hand written instead of the passport application fee acceptance... The # 1 most trusted online U.S. passport courier service middleman and through! Vs the $ 213 paid to govworks ( sent hand written instead of govworks passport refund passport renewal option works! 2019, I started an application that was intended to be submitted to https: //www.rushmypassport.com/ had just gone the. Within 7 days of receiving the fastest service: we sent information but. Ship your order is placed surely increase the credibility of your complaint could give govworks passport refund one. The post office told me to contact the BBB, but I wrote expedited... The govworks brands PassportCenter.com, PassportRenewal.com and TravelVisa.com use an intuitive web platform that brings to. Our courier service FedEx was n't able to take my passport for $ vs. Team of passport advisors will help get your passport fast all the money documentation to process your passport faster contact! And connect with customers if you do not want to use this `` service this!
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