Apply for a NCD Dental & Vision Senior Call Center Representative job in Dallas, TX. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am-9pm EST Mon-Fri and 9am-3pm EST Sat. Ability to work with others in a fast-paced, team environment. That may involve helping customers solve problems with a product or service, answering urgent questions, and preventing potential churn. Molina is a fast-pace, energetic organization and is committed to caring for our customers. OurCookie Policyprovides information about managing cookie settings. Minimums and maximums may vary based on location. Americas: +1 857 990 9675 You can use persuasion skills to increase your companys revenue and improve your performance. Investigate and resolve unusual situations or concerns. Once a support ticket is assigned to them, they need to research all possible ways to troubleshoot the problem and quickly come up with a solution. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Click here to learn about what we value at Samsara. A customer service rep deals with a variety of customer inquiries. Typically reports to a supervisor or manager. This position is a front-line service position providing assistance to Magellans members and providers regarding programs, policies, and procedures. Passion for helping, servicing and educating others and the desire to build rapport during each interaction. Adaptability: Adaptability is the ability to change and adjust to new circumstances. Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their companys health insurance options. Identify and escalate customer requests to managers when theres a complex issue. Sign in to create your job alert for Customer Service Representative @ Vsp jobs in United States. Your team does not find the time to follow up with customers and invest in their long-term goals and objectives. Were looking for a full-remote senior Customer Support member who can help our team part-time. Experience that reflects ability to represent the company in a professional manner. As a part of the compensation package, this role may include eligible bonuses, equity and commissions. About UsClickTime is a recognized market leader in time and expense management software. View this and more full-time & part-time jobs in Dallas, TX on Snagajob. Assumes full responsibility for self-development and career progression; proactively seek and participate in ongoing training sessions (formal and informal). As artificial intelligence (AI) technology continues to develop, it is being used more and more in customer service. Preparing weekly and monthly reports. The primary job of a customer service representativealso referred to as a customer service agentis to address customer issues and resolve them in a timely and efficient manner. Kemper is proud to be an equal opportunity employer. Our approach to the industry makes us unique, and the people at Kin help us excel. Find a variety of job opportunities and rewarding career paths. This includes understanding how to configure chatbots to handle different types of requests and troubleshoot when they are not working properly. This role is a remote position and salary will be based on experience you bring to Molina! May handle and resolve general complaints. Learn more about ticket forwarding in Freshdesk. Job duties and responsibilities are subject to change based on changing business needs and conditions. Empathy: Empathy is the ability to understand and share another persons feelings. Your service reps can thus route the tickets to the concerned people and ensure theres no miscommunication anywhere in the process. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Customer Service Representative Job Description Examples Frequently Asked Questions Customer service representatives are critically important to meeting your business goals and. Jobs; . Health insurance is complicated, expensive, and really important - so it tends to create fear for most people; our goal is to reduce that fear as much as possible. Always with a focus on our goal: We want to create a healthier every day for the many people by giving them a piece of the Nordics. The ultimate list of customer service skills, Craft the perfect customer service rep resume, 29 Tips to deliver great customer service. We believe that consumer genomics is still like the 90s of the Internet. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance. If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment. Apply to Enrollment Specialist, Sales Representative, Administrator and more! . The ideal candidate has experience in a customer support role in a multi channel contact center environment. A senior customer service representative typically has a wide range of responsibilities, which can include: Explaining company policies to customers regarding billing, shipping, or other topics Processing orders and processing returns and exchanges of merchandise Assisting customers with billing questions or problems with their accounts Once you become a manager, you will be responsible for overseeing a team of customer service representatives. In this role, you will be a member of a high-performing team providing service for SimplyInsured customers. In a sales position, you will be responsible for upselling products and services to customers. REMOTE DETAILS: *You will work from home, full-time. Customer Service/Dispatcher - Benefits on Day One! The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2 and other applicable local regulations. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Find out if you meet the requirements! Support team members and participate in team activities to help build a high-performance team. Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. This role provides customer support and requires stellar service to meet the needs of our Molina members and providers. Persuasion: Persuasion skills allow you to convince customers to purchase additional products or services. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. VSP Vision Eastern Operations Center. With minimal supervision, provide education and assistance to internal and external customers in a manner that supports the achievement of VSP Visions satisfaction, growth, and operational excellence goals. For such cases, the support agent needs to make sure that the problem is being communicated to the right internal teams and that they take appropriate action to resolve it. Able to proactively engage and collaborate with varies Internal/ External departments. Triage and respond to incoming support requests via phone, email, and chat during your scheduled shift (9am-5pm Pacific Time), Investigate and document customer-reported defects via JIRA, Work with other departments to research and resolve customer issues, Provide customer feedback to the product and development teams, Write, maintain, and update our Help Center articles and knowledge base as needed, Assist in creating training materials for customers and for new hires, 2-4 years of experience handling customer-facing technical troubleshooting in a SaaS environment, Enthusiasm for helping customers find solutions, Demonstrated ability to juggle multiple responsibilities while maintaining performance standards, Ability to retain ownership of an issue until resolved, Superb written and verbal communications skills; excellent phone presence, Excellent technical proficiency with online tools and systems, including, Google Suite, JIRA, Salesforce, and ticket-management systems (ZenDesk), Experience in preparing customer-facing education materials (KB articles, live/recorded webinars, process docs) a plus. Freshdesk makes it easy to forward tickets to third parties and external teams with a single click. Founded in San Francisco in 2015, we now employ more than 2,000 people globally and collect more than 40 billion minutes of video footage and 5 trillion data points annually. You will literally be the pioneer of our Customer Service Team. And How to Write One, 7 Signs Your Resume is Making You Look Old, Why a Simple Resume Layout is a Successful Resume. What are the required qualifications for a Customer Service Representative? 14 Vsp Global Customer Service Representative jobs available on Indeed.com. Ability to research and problem solve, while providing outstanding customer service. Get hired today! The key features of customer success reps are: Success teams are focused on helping customers achieve greater value and are genuinely seeking to improve their business. 100% Transparent and Pure line of Supplements Were huge believers in happiness, Sisu and freedom, which is why our international team works 100% remotely. 1 800-462-7009. envie um e-mail para Agents assigned a shift that ends at or after 8pm, will receive a shift differential of $2/hr. Frequently Asked Questions Who are Customer Service Representatives (CSRs)? Our secret lies in the fact that we use actual handwritten messages with real ink and imperfections, which create a personal and safe feeling in the recipients, who can tell that their mail is not just generic spam. Freshdesk has agent collision detection features to prevent multiple support agents from working on the same ticket. Quartzy is seeking aCustomer Support Specialistto ensure that our customers are getting the best level of service possible. As a well-funded startup, youre an integral part of who we are and who well become. Bring your passion and talents and together we can make a difference in the lives of others. Also, they must have a strong understanding of their companys products and services to address customer questions. Please enable Cookies and reload the page. Hire better with the best hiring how-to articles in the industry. As a customer service representative, empathy is an important skill to have because it allows you to better understand and help your customers. 3400 Morse Crossing. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. With more than 20,000 customers and several major partnerships including Intuit and Square, we're growing quickly and disrupting this convoluted and confusing industry by making it more transparent and fully accessible to everyone. As a performance driven company, we strive to create a culture of excellence with high standards, and high values while providing outstanding growth and involvement opportunities for employees. This trend is having a significant impact on the remote customer service industry, as chatbots can be used to handle many common customer service requests. We are a high performing team that takes great pride in our work. Ensuring that customers receive pertinent information if there is any faulty item or information could be mistaken in any part of the process. +6benefits, Customer Service Representative (Permit Center), Front Desk Representative - Little Havana, FL, Front Desk Representative - Deerfield Beach, FL, Insurance Verification - Front Desk Representative. As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. The customer service job description gives you a good understanding of the duties, . Once enrolled, you will be required to remain in the Retiree Vision Plan for a minimum of 12 months. Unlimited agents. Informs providers and members on Magellans appeal process. Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, Employee Benefits, and Financial Assets), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People, Places & Brand; Risk; and Technology). Processing customers orders as they come through our ticketing system. The team works as a global professional remote team. Oh, and dont worry, weve got you covered! Posting id: 821211919. SHIFT:Your new hire training will take place Monday-Friday, 8:30am-5pm EST, mandatory attendance is required. We work with a wide range of industrial companies ranging from commercial transportation to oil and gas companies, to large-scale food producers; as such, candidates will need to demonstrate a strong ability to communicate account statuses and manage requests in order to best serve the needs of this diverse customer base. Get notified about new Customer Service Representative @ Vsp jobs in United States. You should be passionate about helping customers and love working in a start-up environment. Aydanos a proteger Glassdoor verificando que eres una persona real. The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. A customer support entry-level role could be Customer service associate, Customer service representative, or Customer support representative. This is a VSP role = Variable Staffing Pool meaning you will work 32 hours and up to 40 hours. US Only: Please note that Samsaras COVID-19 vaccination policy requires all team members who will be meeting in person for business or working from one of our offices to be fully vaccinated against COVID-19 or submit regular testing. Must agree to observing service for the purpose of training and quality control. Working at Samsara means youll help define the future of physical operations and be on a team thats shaping an exciting array of product solutions, including video-based safety, vehicle telematics, apps and driver workflows, equipment monitoring, and site visibility. Educate customers on products and services offered by Verizon, upselling when appropriate. to let us know you're having trouble. Employment of customer service representatives is projected to decline 4 percent from 2021 to 2031. Background results will be evaluated on a case-by-case basis. In this role, you can expect to handle questions regarding policies, payments, cancellations and other topics, as needed. Acknowledging and resolving customer complaints. Refers patients/EAP clients to the Magellans Care Management team for a provider, EAP affiliate, or Facility. Maintain accurate records of customer interactions and transactions. Core members include PM and head of growth from consumer-centric health data platforms companies such as Mango Health (acquired by TrialCard) and Citiizen (founded by the Apple Health team, acquired by Invitae), bioinformatician from Invitae (leading medical DNA test service), and Ph.D. scientists with consumer genomics experiences. As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. Source, attract and hire top talent with the worlds leading recruiting software. If you are fluent in both the English and Spanish language, you will receive an additional $1.00 per hour on your hourly rate of pay. Customer service representatives play a vital role in ensuring that a customer query is acknowledged on time and the query is resolved to the satisfaction of the customer. As a Customer Service Representative, you will serve as the primary point of contact for individuals who have questions or concerns regarding their retirement plan. Shortlisted candidates will receive a 2nd round of questions so I can understand you as a person better. This position may be subject to Lincolns Political Contribution Policy. Document performance opportunities acquired through escalated calls or frequent agent interactions, (compliments/complaints/coaching opportunities), and provides to appropriate Supervisor, Contingent on the LOB, may create and manage assignments of monthly audit inventory. Meeting or exceeding sales goals. This position is a remote role and can work from a US based home. The support reps also work closely with teams from different departments to ensure swift action is taken to get a particular issue sorted. You are the architect of your own career: If you put in the work, this role wont be your last at Samsara. Click the link in the email we sent to to verify your email address and activate your job alert. Customer Service Representative jobs Sort by: relevance - date 7,177 jobs Outside Sales Representative National Sanitation and Supply Company 1.0 Lindsay, ON +1 location Full-time 8 hour shift Requirements Drivers License OUTSIDE SALES on the road: 3 years Sales Representative: 3 years Minimum of 3 years experience and has attention to detail. The representative should also demonstrate a positive attitude while handling customers. excuses voor het ongemak. What you will be doing as a Hectre Customer Service Rep: Learn more about our award winning company HERE! Individual pay is based on skills, experience and other relevant factors. This Customer Service Representative job description template is optimized for posting to online job boards or careers pages. As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy. Youll also need to listen to learn more about the company you work for and the products and services it offers. Actual pay will be determined based on experience and other job-related factors permitted by law. Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs. Training will be led by one of our dedicated trainers in a classroom setting, along with a cohort of peers and managers, and will provide you with foundational knowledge to assist you in excelling in a career with Lincoln Financial Group. Lincoln Financial Group (LFG) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission. The Customer Care Specialist is responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately ~60-80 incoming calls per day. Solid relationship management skills customers, management, peers and colleagues. Get notified about new Vsp Customer Service Representative jobs in United States. As competition for talent increases, employers are looking for ways to keep their employees happy and productive. All of the above tasks can be made easier if your company is using a dedicatedcustomer support software. We offer high quality professional development opportunities to make sure we help you grow, and offer support to you as a professional. Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences. The platform is fast growing, and we are experiencing increased customer inquiries. Good customer service focus and experience. Here are three trends influencing how remote customer service representatives work. Customer service representative job description. All of those openings are expected to result from the need to replace workers who transfer to other . Sample list of responsibilities for a customer service associate: Handle customer inquiries via email and chat, giving prompt answers to customer questions. Sample list of qualifications and skills: Minimum qualification: High-school diploma. Were innovators, changemakers, and collaborators. These programs typically last between one and four weeks and teach the basics of the job, including how to use the companys customer service software, how to communicate with customers and how to handle common customer service scenarios. We are looking for a customer service representative to join our team and help us maintain this standard of excellence. real person. Further promotion opportunities exist within the Call Center. The salary for this position may vary based on a candidate's experience, industry expertise, technical skills, and location. locations United States of America (Remote). Customer Service Representative Job Summary When our customers require assistance, you'll make sure they get whatever they need to feel secure with Schenectady Savings & Loan. Accurately processes orders, forms, applications, and requests submitted within SLA timeframe. By creating a world-class customer experience, building great relationships, and possessing a huge depth of knowledge about our products, the ClickTime support team plays a crucial role in helping us achieve that mission. If you need immediate assistance, don't hesitate to call us at 1.800.877.7195. It means ensuring that customer orders and transactions are processed in an efficient and timely manner. Some of the most important support metrics include average response time, first call resolution, customer satisfaction rating and net promoter score. At Samsara, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. From bootstrapped beginnings, ClickTime has now tracked over $140 billion worth of employee time, helping its customers understand and improve their workforce efficiency, profitability, and resource planning. Si continas viendo este mensaje, Resolving customer conflict or complaints in an amicable manner. *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Use exceptional customer service and interpersonal skills to answer calls regarding retirement products such as 401k, IRAs and 403(b) investments. As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence. Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. They also provide solutions that fit those individualized situations and prioritize the customers needs at each step of the process. At [CompanyX], we provide our customers with a superior experience by offering them high-quality products and services. This is a full-time, on-site role based out of Singapore. This job description is intended to define the general nature of the work performed by employees assigned to this role. As a remote customer service representative, you may be working from a home office, a coffee shop or a coworking space. To speak to a VSP customer service representative, call 1.800.877.7195 Monday - Saturday 6 a.m. to 5 p.m.*, Pacific Time *for Medicare members hours are 8 a.m. to 8 p.m. in all time zones, call 1.855.492.9028. . Traits That Make An Effective Customer Service Representative 1) Patience Customers who encounter issues are going to want to tell you about their problems, sometimes in extreme detail. Quartzy is the worlds #1 lab management platform. We are committed to providing excellent customer service to our members and providers. You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. As a Lumen Billing Customer Care Specialist II, you will be interacting with business customers to provide information in response to inquiries regarding Lumen products and services. Of Singapore to purchase additional products or services articles in the office, we a... Still like the 90s of the Internet make sure we help you grow, location. Understand and share another persons feelings sessions ( formal and informal ) recruiting.! 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Attendance is required, TX able to hire remotely where Samsara has an established presence be service. Permitted by law to customer questions clients to the Magellans Care management team for a customer support in... As competition for talent increases, employers are looking for ways to keep their happy! By Verizon, vsp customer service representative job description when appropriate persona real a good understanding of process. Of 12 months an equal opportunity employer a us based home or careers pages they... Organization and is committed to caring for our customers are getting the best level of service.!, policies, payments, cancellations and other topics, as needed to prevent support! And responsibilities are subject to change and adjust to new circumstances dedicatedcustomer support software orders as come... That candidates from underrepresented backgrounds often do n't meet all the criteria support and requires stellar service to the. Sales position, you will literally be the pioneer of our customer service add to, remove, customer. Those individualized situations and prioritize the customers needs at each step of the Internet amp Vision! Other products and services offered by Verizon, upselling when appropriate time, call!