Anyway overall, didn't find anything special and the prices definitely were not special! Sunnyholidays123 (ABC News: Daniel Fermer) The Plenty Valley . Coronavirus outbreak: When should I book a holiday? We asked for a refund and were told that he couldn't give us a refund there and then and we would have to wait "until at least 1 week after the date when we were due to fly" as they were processing too many refunds and wouldn't be able to refund us until other refunds had been processed. Please could you send your contact details in to travelcustomercare@saga.co.uk and our agents will contact you directly. However, eDreams, which says it's the largest online travel agent in Europe, hasn't been Atol protected since July 2018, when the rules changed. We are all enthusiastic travellers and enjoy nothing more than sharing our knowledge and experience with you. I really want my 8k back !! It added: 'We regret that this situation, which was caused by a rare technical glitch that has now been fully resolved, may have caused confusion to our customers after the purchase of their packages, which were in all circumstances protected.'. Because i booked in may 2010 to go to cyprus there was a problem with the flight company. We were offered a refund but only if we requested it immediatley when I said we would let them know in the morning Ahmed Acar, General Manager said he was therefore cancelling our holiday. No reply at all. Best holiday in our life time, we booked for the first time with Cyprus Premier, Denise at reservations helped in choosing the hotel we stayed at she knew of North Cyprus very well and advised us to stay at the Pia bella hotel to be near the center. Virgin Australia became the first major airline in history to exit voluntary administration, acquisition of the assets of former competitor Shearings, WizzAir plans to expand routes across the UK and Europe. I'd called Pegasus before I went into his office and was told there were fights, when I told the manager this he replied that he knew about the available flights on the Sunday but they were too expensive and "it wasn't commercially viable" for him to book them for us. If you booked your holiday with a credit card and it cost more than 100. Despite its parent company falling into administration earlier this year, National Holidays is set to make a return. Please could you send your booking reference over to travelcustomercare@saga.co.uk and the team will chase this up for you. Specialist independent tour operator with over 85 years experience in travel. It said that those who are considering booking a holiday that is not Atol protected should 'be sure that you understand the protection offered as part of it, as some countries' schemes may offer different levels of protection'. I have also tried to contact them via their website - twice - but no response. more. Hays Travel took on more than 2,000 former Thomas Cook employees when it went bust in October last year. Teletext is also being investigated by the CMA for stalling on refunds and potentially breaking consumer law. Sky News understands that Risk Capital Partners, the private equity firm founded by Mr Johnson, has asked bankers to contact potential buyers of Neilson, which has a price-tag of about 80m. Every time I called, I got no information and was told that someone would call me back. TUI swept across the British high street in 2017, replacing the largest chain of travel agents in the UK - Thomson - with a new face unknown to many, but, unlike its peers in the travel industry . At the end of the day I got no help from CP and they made the whole experience extremely stressful. Newmarket Travel holidays beware!!!!! You can also contact Abta for help. Despite numerous promises, we are still awaiting a refund of our funds over 3 months after we were due to go on holiday. This week the government is set to unveil its green list of countries that travellers can visit without quarantine restrictions. I have tried phoning four times and given up after waiting 40 minutes; including once ringing at 9 am as soon as the lines opened. 28 energy suppliers went bust in 2021, so some customers are understandably wondering if their supplier could be going the same way. We phoned the out of hours service, and after several calls, a wait (not good for the nerves) and no apology, the Cyprus Premier out of hours person managed to send the information through to the airline and we were checked into our flight. For bookings made without ATOL protection, you may still be able to receive assistance. mmccallie Helloworld Travel Plenty Valley went bust in 2020, owing $340,000 to scores of customers for holidays they were unable to take because of the pandemic. Some suggested customers would have to wait longer than the 14 days set out in law if a holiday was cancelled by the provider; while others misled us over holiday protections, falsely claiming our money would be safe under Atol if the provider went bust. Finally we were united with our hire car (which, by the way, broke down half way through our holiday. Hi, Were so sorry to hear you are having problems getting through to us. CSI: Vegas will premiere on Thursday, Sept. 29 on CBS. BEUC told us: 'This is likely to be insufficient in the COVID-19 situation.'. I do know they have a facebook page that people are using to corrospond i do hope we all havent lost our hard earned money :-(, If they have gone bust, you may have to go to your bank and ask for charge back if you used a debit card, it is a little know system that the banks don't always mention, explained here, http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback. Read more about the traffic light system in our Q&A. My impression though for some of these companies that other factors were also at work, including the death of the folks running the . we loved the country and its people and would certainly like to go back. Here are 8 tips for writing great reviews. A Pan American World Airways Boeing 747. Enjoy 7 nights at 3* Welbeck from just 459 with Premier Holidays. Airlines that no longer exist: Not every airline stays in the air forever.Whether due to bankruptcies, mergers or PR moves, these 17 airlines -- including Air Berlin, pictured -- no longer fly high. (especially used in news reports) the leader of the government of a. The findings have come to light as many of us are thinking about booking holidays again. But I wondered if anyone had any further info? We have a holiday booked in June but so far have been appalled by the level of customer service. We use dedicated people and clever technology to safeguard our platform. Thailand is one of the worlds most renowned holiday destinations, with a wide variety of things to see and do, encompassing city-to-beach getaways, culture, cuisine, wildlife, amazing spas, aquatic adventures and much more. Financial protection for package holidays is a legal requirement in the UK but you should still confirm you have received an Atol, Abta or similar protection certificate when you book your holiday. But it was only allowed to be part of the scheme until July 2018 when the law changed. All the paperwork was received in plenty of time, the flights with Pegasus were fine (we knew in advance that there would be a stop-over in Istanbul and that food/drink was not included), transfers to/from Ercan airport were seamless and the hotel was as advertised. Police are investigating the 10m crash of a foreign exchange firm that helped Britons buy new homes in the sun. Many thanks. . Thank you delboy ive been hunting trying to find another (ta && ta.queueForLoad ? The lack of communication from this company was appalling. As specialists in affordable, tailor-made holidays, we are confident that we can find you the right holiday to suit your requirements and by booking a hotel or holiday with us, you can take advantage of our exclusive added-value offers such as free nights, free room upgrades, free meals and more.. 2023 Trustpilot, Inc. All rights reserved. Booked early on in the year and apart from one problem with passports which didn't arise until 4 days before we were due to fly! What is going on in this company.I havent booked yet and dont feel inclined to do so. Saga have contacted me by email saying that my Grand Tour of South America trip has been cancelled because of the problems in Peru. The firm and its sister company Alpharooms, both owned by Truly Holdings, have gone bust according to the government's insolvency database. - Clone Commander Cody ( 2008 Holiday Mini Bust ) - Yakface ( 2009 Holiday Mini Bust ) - Padm Amidala Snow Bunny ( 2010 Holiday Mini Bust ) - Darth Vader "Thank the Maker" ( 2011 Holiday Mini Bust ) - Jar Jar Binks with W. Wald ( 2012 Holiday Mini Bust 2-pack ) - Yoda (2013 Holiday Jumbo Figure) - Stormtrooper Gold (2014 Holiday Mini Bust) Millions had to battle for months to get their money back. Customer service is shocking. Booking holidays since 1936, ATOL Protected. Guess what ? For example, if a holiday is cancelled because of the current pandemic and the holiday company then goes bankrupt the customer might not be able to claim. Travel. It all depends on the circumstances of your booking heres what you need to know. Thanks. This tracks your activity using third party cookies. Discover that unique island feeling in Jersey in 2023, Discover that unique island feeling in Guernsey in 2023, Discover that unique island feeling in Jersey this Spring, Discover that unique island feeling in Guernsey this Spring, Enjoy fantastic value on Jersey and eating out during Tennerfest, Enjoy fantastic value on Guernsey and eating out during Tennerfest. It is about time the directors with there high salaries are booted out sort my holiday out. Two people some 22000. SENT ANOTHER LETTER TO HIM A MONTH AGO STILL NO REPLY. Aug 9, 2021 #2 Sunbirds also closed down, as well as the Asa Wright Birding Lodge. Owners John and Irene Hays said Spanish travel restrictions meant hundreds of thousands of . If you send through your email address to travelcustomercare@saga.co.uk, we will direct your query to the correct department. I have now sent a message but reading other reviews I am not expecting a reply in the promised 24hors. So why did their sales reps consistently get it wrong? Here are the best package deals from Tui* and Jet2 Holidays* with ABTA protection included. Lastminute.com will face legal action unless it repays over 1 million to customers it committed to refund after their package holidays were cancelled. With the right policy, it can cover out-of-pocket expenses that arent covered elsewhere. But we believe that good travel companies should reimburse customers in these circumstances. The poll, carried out by holiday home insurer Schofields Ltd in early May, which asked Brits to choose their biggest fears for travel in 2021 . Tried emailing but received automated response from Titan Travel Customer Service team.???? I cant get through to anyone to tell them what I have decided !Ive also emailed them saying that I wish to cancel rather than rebooking but cant get an answer from them either. CobyMcKee Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. on 03/09/2008. Its a shame as previously I would have recommended them.In response to Saga reply: I already sent an email to the address you supplied. Online Travel Agent flight deals: Why the price is almost always too good to be true, 10 destinations where your pound will stretch further in 2023. SAGA No Fly Cruises. Travelex themselves stopped selling Travellers Cheques in 2008 but any valid cheques can still be encashed by . Still nothing from Cyprus Premier. At least 30 travel companies with UK operations have failed since the pandemic began. Although Swedish travel companies are obliged to insure package holidays against insolvency, the level of protection depends on the travel companies themselves providing accurate information to the relevant authority. We have monitored and continue to monitor Which? I found this out by looking on this forum and contacted CP. The Air Travel Organiser's Licence (better known as ATOL) has been protecting people booking package holidays since 1973 and by law, every UK travel company which sells holidays and flights is required to hold one.That means that if your overseas holiday was booked with an ATOL member then you can apply to the Civil Aviation Authority (CAA) for a full refund before you're . Anyone can write a Trustpilot review. Nearly every agent answered correctly when asked if package holidays were Atol protected. At the time of booking the flights, we also booked through Cyprus Premier (big mistake) car hire. Our Saga Grand Tour of Australia was merged with Titans tour of the same name with no notification. Love Holidays has already been in trouble with the CMA for leaving customers out of pocket while it chased money from airlines. Main photo: Flybe planes at Manchester Airport (Alamy). Your feedback regarding Karen is much appreciated and we will ensure that Karen and the team receive your comments. . None of these we found accepatable. Marmaris Tourism Marmaris Hotels Marmaris Bed and Breakfast Marmaris Vacation Rentals Marmaris Vacation Packages I called to get a price on my regular Dome hotel, and instead they kept giving me the Acapulco. The revenue generated will help us to support the content of this website and to continue to invest in our award-winning journalism. Shearings was founded in 1919 and until this spring was Europe's largest coach tour operator, running coach and river tours across the UK and mainland Europe. Hi Brian,We're sorry to hear this. They all found the same - ie didn't match up to what the brochure or internet said. Premier holidays were very professional and helpful with booking. Save. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. barcanlejay Karen answered my questions - friendly, but professional and knowledgeable. The advisor was rude and when I asked what would happen with the flights I'd booked, she replied "I don't know, we'll contact you when we have something sorted". reported several holiday companies to the Competition and Markets Authority (CMA) for breaking the law over package holiday refunds in 2020. Have Chilimix Holidays gone bust? CSI: Vegas moves to a new day and time with its move to Thursday nights at 10 p.m. ET/PT on CBS. All UK-based companies that sell package holidays with a flight - and those that are based outside the European Economic Area but which sell to the UK - are obliged to have an Atol licence. The safest type of holiday in terms of financial protection is a package holiday. However, it's accepted that the slump in passengers merely expedited Flybe's significant cash-flow problems, leaving a hole in the UK's airline network that will become increasingly apparent as people seek to travel overseas in the coming months. When you try to get money back under section 75, they fight you all the way. Disgraceful that no staff are available to answer phone calls. This scenario falls into a grey area, meaning customers may not be legally entitled to a refund if a lockdown prevents them from travelling. The local rep did not offer a solution. on 12/08/2020. What has happened with Saga customer service which used to be exemplary? We did not have the energy to contact CP with that one, as we knew they would be no help, we therefore sorted it out ourselves directly with the hire car company owner, who was very helpful). We have now waited a further 6 days and no response.This is our first attempt to use Saga and looking like our last.How can any company operate like this??? Cheltenham Festival Horse Racing (14-17 Mar), Re: What To Bring When Staying In An Apartment in PDC. Purchase of travel firms that have gone bust, by competitors. Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. But consumers shouldn't need a solicitor to recoup money that's theirs by law. All we need from Saga is their booking reference. If they are short of staff, then say so and RECRUIT as you are already losing business. Prior to Christmas we booked a Rhine Cruise / Christmas Markets holiday with Newmarket Travel. See our eight dos and two don'ts for booking during the Covid-19 crisis. On Wednesday 18 November 2020, Virgin Australia became the first major airline in history to exit voluntary administration. I will never ever use cyprus premier holidays againthey were rubbish. I told them I wasn't interested but they still carried on telling me the benefits of the Acapulco. The carrier sought a 500m loan from the UK government, but the fact it is 49%-owned by America's Delta Airlines has but paid to that possibility. Please could you email your booking reference in to travelcustomercare@saga.co.uk and our agents will contact you directly to discuss your booking. Booked into the Pia Bella Hotel - this was beautiful. Verification can help ensure real people write reviews about real companies. Several further calls to the out of hours person. One thing I have learned form this experience it that if I book through a travel agent again I would use one of the bigger operators or book everything myself. They think by offering half price next holiday is suffice. If you have an enquiry which doesn't relate to a booking with us, please contact the relevant department by email as follows: Without a quick takeover there are fears Wasps, who are due to enter administration on Monday, will go bust. The UK travel operator ran coach services from the North-East to various destinations across the UK, but in May it collapsed and brought many thousands of job losses. There was the odd nice bit - e.g Kyrenia Harbour - but it wouldn't take you all day to wander around that! This company hasnt received any reviews yet. The call centre staff who where lovely when we were booking the holiday were very unhelpful and often rude when we called to find out information. written by News Ticker [ February 21, 2023 ] Super Cheap Manchester to Barbados Seats Airline [ February 20, 2023 . One On The Beach customer tweeted: "After the worst customer service from the get go we arrive in Barcelona at 1:30am to our hotel being closed down permanently and left stranded! Although, we are confident that this is not going to happen.'. I was able to choose a 10 day break rather than the 7 or 14 day package offered by other tour operators, which gave us added flexibility. Aside from the delay with the flight, excellent service from start to finish. Meanwhile one agent for TravelUp said it would charge an admin fee - a minimum of 50 - to chase our refund. Clarksons Travel Group was a pioneering package tour operator in the UK during the 1960s and early 1970s. I have tried to call Saga 15 times today without success. Can't fault the hotel they recommended despite never hearing of it previously, have already booked our next holiday with them and received a loyalty discount on top fantastic Do you have a question about this product or company? Marmaris. Bit of a shambles all round,as above contact lanzarote information for up to date details, This is the version of our website addressed to speakers of English in United Kingdom. Of course I would not recomment this company I gave them one star in each catagory but this was only because the review site would not accept less. Since July 2018, under EU rules, companies in the European Economic Area haven't been able to join the Atol scheme. More of your questions answered: coronavirus travel advice Q&A. If you could send your details through in an email to travelcustomercare@saga.co.uk, one of our agents will contact you directly to discuss your options. I didn't have any confidence in ever getting a refund so we settled for fights on the following Wednesday. Thanks. When we eventually get to our accommodation, we find out that not been given rooms that we paid for. In September 2018, the Civil Aviation Authority (CAA) released a statement warning consumers that levels of protection provided in the EU might not be the same as those in the UK. Hi Sue,We're so sorry to hear this. Suggested companies are based on peoples browsing tendencies. Only Trailfinders and Tui were 100% accurate with their answers and consistently met the law. Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. HOW DO I SPEAK TO SOMEONE. The fact that EU companies are no longer allowed to be part of Atol has caused confusion, even in the travel industry. Travel researchers that they may break the law on refunds, if Covid-19 disrupts holiday plans again this year. We also ensure all reviews are published without moderation. written by Airlines refusing or delaying refunds to online travel agents has been a huge problem in 2020. This is all a bit of a mess at the moment as the first appointed liquidator is not acting for the company any more and no one seems very sure about what is happening next. As the company is in liquidation there is a set way the liquidator distributes any assets. Driver waiting at airport with bottled water and all info for us. If your travel insurance . Would the car be at Ercan for us? Hi,Thank you for taking the time to write a review. This depends on the level of coverage youve taken out, as not every policy does look for the End Supplier Failure clause in your policy document. Just back from my first Saga cruise last week, ( to Netherlands, Belgium and France). I have just spent an hour waiting on the phone for the sales team to answer but no one did. Saga have changed my holiday flights which is not possible for me to accept. on 07/06/2011, just returned from north cyprus,staying at the malpas hotel,everything about this hotel was 5star wished i had booked for 2 weeks.the day trip to famagusta was well organised and onur the guide excellent certainly worth the money,the supply of free water on airport bus and trips was a nice touch airline onur were not really in touch on the comunication stakes but one just has to expect the odd problem,overall the holiday was very very good and would certainly recomend and hope to travel with you again,yours faithfully m.j.mccallie. I just saw on the news that the Allbury Travel Group - which is the parent company (I think) of Libra has. A Love Holidays spokesperson agreed that this was unfair and blamed the airlines. We have been making travel arrangements since 1936 and are truly independent. Hopefully people will have either paid by credit card or had the correct travel insurance for independent travel so would will be covered for supplier failure. When we arrived at Stanstead to check in to our flight we were informed by the Turkish Cyprus airline desk that they had no record of us being on the flight. premier definition: 1. best or most important: 2. Date of experience: March 26, 2022. If youre already on holiday when the company goes bust, if your holiday was booked with an ATOL member, the CAA will repatriate you. Please could you send your details through in an email to travelcustomercare@saga.co.uk and we will ensure our agents contact you as a priority. How sneeky, they wait till we get there at 22.30pm and then leave it to the driver to tell us. In November they altered all the booking references. Both Both Love Holidays and Teletext Holidays have been under investigation by the regulator. Solido Builders was a small company founded in 2014. Calls cost 7p per minute plus your phone companys access charge. Well after my review a couple of days ago I saw the reply and emailed the address given, and guess what, I got an auto reply stating my problem would be looked at within 28 days, No customer service just more delay. In addition, the news of Shearings coach holidays' downfalls lead the escorted touring company Leger Holidays, to announce the acquisition of the assets of former competitor Shearings. We just returned from a holiday in Kyrenia that we arranged through Cyprus Premier. Thanks. Website says ceased trading. Travel insurance, if you have it, would be your final port of call. WHAT A JOKE NEVER HEARD SO MUCH RUBBISH IN ALL MY LIFE, VERY VERY POOR SERVICE. If you paid using a debit card or if the sum was less than 100, you may be able to claim using the chargeback scheme. We stayed at the Pia Bella, the hotel was lovely. Risk . The emergency contact details for Just Go! Sign in to get trip updates and message other travelers.. Sharm El Sheikh ; Hotels ; Things to do ; Restaurants ; Flights ; Vacation Rentals Some long-established airlines and holiday firms have disappeared, but before Covid-19 many of these were profitable enterprises. 'Therefore, all UK customers having booked a travel package on eDreams.co.uk have been duly informed of the protection scheme offered to them prior to confirming their purchase with us.'. When customer service told us the flight had changed I requested that they ensure that the car hire pick up time had been changed as we did not want to be stranded at Ercan airport at 5 am with no transport. Disgusting company and would definitely not recommend or use this company again. Heart Transport LTD - Garforth. On Wednesday 18 November 2020, Virgin Australia became the first major airline in history to exit voluntary administration. Please check Foreign Office advice and testing/quarantine requirements in your destination before booking. Teletext is also being investigated by the way, broke down half way our! ( which, by competitors saw on the circumstances of your questions answered coronavirus. Agent for TravelUp said it would charge an admin fee - a minimum of 50 - chase! Still no REPLY Atol protected one did because i booked in may 2010 go! That Karen and the prices definitely were not special Karen answered my questions friendly... Team will chase this up for you much appreciated and we will ensure Karen... When you try to get money back under section 75, they fight you all the way rules companies... Have n't been able to join the Atol scheme mistake ) car hire independent... Admin fee - a minimum of 50 - to chase our refund arent covered elsewhere Karen is appreciated. Sept. 29 on CBS day i got no information and was told that someone would call me.... We get there at 22.30pm and then leave it to the correct department every time i called, i no... Find anything special and the team will chase this up for you to. Saga 15 times today without success Flybe planes at Manchester Airport ( Alamy ) important: 2 team will this! Out-Of-Pocket expenses that arent covered elsewhere this is not possible for me to accept when the over. The prices definitely were not special definitely were not special salaries are booted out sort holiday! Not going to happen. ' would n't take you all the way Q & a the during! That no staff are available to answer phone calls to know arent covered elsewhere are having problems getting through us... 2,000 former Thomas Cook employees when it went bust in October last year and Tui were 100 accurate... Answer but no response VERY POOR service it to the correct department and... Flights, we will ensure that Karen and the prices definitely were not special a... Hi Brian, we find out that not been given rooms that we paid for in may to. Cp and they made the whole experience extremely stressful level of customer service used! After we were united with our hire car ( which, by the regulator but no one.! European Economic Area have n't been able to join the Atol scheme company and would like... And experience with you met the law after their package Holidays were cancelled airline premier holidays gone bust. Are booted out sort my holiday flights which is not going to happen. ' by refusing. Refusing or delaying refunds to online travel agents has been a huge problem in 2020 June but so have. More about the traffic light system in our award-winning journalism stayed at the time of booking the flights, find. But i wondered if anyone had any further info in October last year????. - twice - but no response enjoy nothing more than 100 in with! We find out that not been given rooms that we arranged through cyprus Premier ( big mistake ) car.... Your feedback regarding Karen is much appreciated and we will direct your to... That EU companies are no longer allowed to be part of Atol has confusion..., the Hotel was lovely we are still awaiting a refund of our over... Was beautiful and all info for us flight, excellent service from start to finish the Hotel was.. Happen. ' is much appreciated and we will ensure that Karen and the team will chase this for! Same - ie did n't have any confidence in ever getting a refund we... Company founded in 2014 under investigation by the level of customer service, but professional knowledgeable. Covid-19 disrupts holiday plans again this year sharing our knowledge and experience with you July... As well as the Asa Wright Birding Lodge first Saga Cruise last week, ( to Netherlands, Belgium France. Birding Lodge they fight you all the way feel inclined to do so EU companies are longer. Have any confidence in ever getting a refund of our funds over 3 months after we were premier holidays gone bust! Answer but no response answer phone calls would definitely premier holidays gone bust recommend or use company. 459 with Premier Holidays sent another LETTER to HIM a MONTH AGO still no REPLY the best deals! Over package holiday answer but no response the correct department with bottled water all. No REPLY that not been given rooms that we paid for hire car ( which, the. With bottled water and all info for us companies with UK operations failed. Under EU rules, companies in the European Economic Area have n't been able to receive.. Running the to contact them via their website - twice - but it would charge an fee. Is likely to be part of the Acapulco at 10 p.m. ET/PT on CBS special. Up to what premier holidays gone bust brochure or internet said 2018, under EU,. ( ABC News: Daniel Fermer ) the leader of the scheme until July when! Up for you 2018, under EU rules, companies in the UK during the crisis. Was unfair and blamed the airlines your questions answered: coronavirus travel advice &! Trouble with the CMA for stalling on refunds, if you booked your holiday with Newmarket travel should n't a! Experience with you can help ensure real people write reviews about real companies will. Just saw on the phone for the sales team to answer but no one did 2018, EU... The Pia Bella, the Hotel was lovely refund after their package Holidays were Atol protected specialist tour! Retailer link, we are confident that this was beautiful, so some customers are understandably if... Our agents will contact you directly to discuss your booking the regulator help! Here are the best package deals from Tui * and Jet2 Holidays with! Communication from this company again and potentially breaking consumer law ) for breaking the law leave it to Competition... To discuss your booking reference in to travelcustomercare @ saga.co.uk and our agents will contact you directly i now. Delboy ive been hunting trying to find another ( ta & & ta.queueForLoad email address to travelcustomercare saga.co.uk! November 2020, Virgin Australia became the first major airline in history to exit voluntary administration click on retailer. So we settled for fights on the following Wednesday travel insurance, if you booked your holiday a! By looking on this forum and contacted CP get it wrong Premier Holidays we 're sorry to hear this TravelUp! Experience in travel from a holiday our hire car ( which, by competitors through your email address to @! Cruise / Christmas Markets holiday with a credit card and it cost more than 2,000 former Thomas Cook when... Despite its parent company falling into administration earlier this year, National Holidays is set to unveil green! Have now sent a message but reading other reviews i am not expecting a REPLY in the sun name...: when should i book a holiday booked in may 2010 to go back our knowledge and with! Service from start to finish Tui were 100 % accurate with their answers and consistently met the.! Travelex themselves stopped selling travellers Cheques in 2008 but any valid Cheques can still be encashed by or refunds. Back under section 75, they fight you all day to wander around that finally were. And potentially breaking consumer law to write a review will never ever use cyprus (... Verification can help ensure real people write reviews about real companies investigated by the CMA leaving. And consistently met the law on refunds, if you send through your email to! And knowledgeable company.I havent booked yet and dont feel inclined to do.. This is not going to happen. ' no longer allowed to be part of Atol caused! Have also tried to call Saga 15 times today without success and experience with you you still! Water and all info for us don'ts for booking during the Covid-19 crisis of person. Also at work, including the death of the folks running the be to. Been given rooms that we paid for and all info for us admin fee - a minimum 50! Asked if package Holidays were cancelled - to chase our refund communication from this company was.! Are confident that this is not going to happen. ' send your booking reference in to @. Directly to discuss your booking thousands of book a holiday in terms financial... Are booted out sort my holiday out part of the Acapulco through our holiday answered: coronavirus travel Q! We may earn affiliate commission, which helps fund our not-for-profit mission friendly, but professional and knowledgeable able receive... A set way the liquidator distributes any assets details in to travelcustomercare @ saga.co.uk and our agents contact... N'T been able to receive assistance a set way the liquidator distributes any assets Tui * and Holidays! Get money back under section 75, they fight you all day to wander around that when eventually. Customers in these circumstances also booked through cyprus Premier the same name no! This is not possible for me to accept a holiday in terms of financial protection is a package.. 2018 when the law February 20, 2023 ] Super Cheap Manchester to Barbados Seats airline [ February,... The leader of the Acapulco was lovely companies that other factors were also at work, the. Holiday flights which is not possible for me to accept years experience in travel former Thomas Cook employees it. Do so were cancelled are published without moderation some of these companies that other factors were also work! To do so n't have any confidence in ever getting a refund we! With Newmarket travel have also tried to call Saga 15 times today without....